Our Delivery Service
At checkout you can choose your delivery service. The options are 2nd Class Royal Mail Signed For, or courier service via UPS. The system will show you the available services based on the size and weight of your order. The delivery will require a signature, therefore we kindly ask that you choose a delivery address where someone will be available to sign for the delivery.
We ship all Gift Wrapping Paper rolled, to avoid folding and creasing. Wrapping Papers are sent by Royal Mail Medium Parcels or UPS Courier, unless they are part of a larger order.
Small Parcel Delivery (Royal Mail Signed For) up to 1kg £3.95
2-3 working days
Medium Parcel Delivery (Royal Mail Signed For) up to 2kg £5.95
2-3 working days
Next Day Delivery and orders over 2kg (UPS) up to 20kg £10.95
Orders placed Monday - Thursday before 1pm will arrive next day
Orders placed on Friday, Saturday and Sunday will be shipped on the following Monday, whichever service is selected. We do not deliver on Saturday/Sundays…
Europe and the rest of the World
International Parcel Delivery (UPS Courier Service) from £35
3-5 working days
We hope you are happy with your order. If for any reason you would like a refund or exchange then please return your goods to us within 28 days of receipt in an unused condition. Please see below for full terms and conditions..
All Products returned to us must be in a re-saleable condition. Products should be unused, in their original packaging with all labels attached and without any damage.
With the exception of faulty goods, Love Vivid are not responsible for the cost of returning products to us. We suggest that you obtain a certificate of postage to be able to trace the safe return of your goods.
Please allow us up to 5 working days from receipt of your returned parcel to process your return/exchange/refund.
Returning a Product Using Royal Mail
Please click to download your Returns Note. Please print off the Sheet and fill out the Returns Note and place inside your parcel. This will help us identify your order and process your return in a timely manner.
Then attach the Return Address Label to the outside of your parcel. We suggest that you obtain a certificate of postage to be able to trace the safe return of your goods.
Please contact us within 48 hours of receipt if your order is incomplete. Phone: 01225 463970 Email: firstname.lastname@example.org
Faulty Or Damaged Products
In the unlikely event of an item arriving faulty, please contact us within 14 days of receipt by phone or email and we will be happy to arrange for a replacement.
Reporting Damage Or Fault
We take great care with the production and delivery of your order. If something goes wrong please contact our Customer Care team immediately Phone: 01225 463970 Email: email@example.com so that we can help to resolve the issue. Please provide your order number and any other information to assist us in resolving the matter promptly.